Modernize Your IT

Technology changes, so has the way we implement and support technology.
​If you current provider starts  a conversation with a new box or physical "thing" you should consider, you need a new vendor. ​

Help Desk Decentralized.
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DIGITAL PLAINS approaches Help Desk Services differently than others. You won't be calling a black hole of technicians. You will be connected with a specialist that has a limited number of customers they support who is backed by an experienced Engineering Team.
In the end it is all about a "Secure. Practical. Effective." approach to IT.
Click the button below to book a call or simply email us at  with any questions you may have. 
DIGITAL PLAINS provides Modern IT using proven methodology to provide you with the best call center experience. Clients with 75 employees or more have a dedicated Toll Free number to contact their dedicated support specialist that will understand your unique requirements. 
Help Desk Services includes:
  • Help Desk Phone Support - Monday through Friday 8am – 5pm
    • 24 Hour Support Available. 
    • Customs with more than 75 users are assigned their own custom toll-free number.
  • Email – Portal Support - Integrated Ticket Management – Client access to monitor tickets
  • 24/7/365 Remote Monitoring, Management and Alerts in real-time
  • Automated Remediation - Identify, diagnose and PREEMPTIVE Repair
  • Server and Network Infrastructure
  • Documentation and Asset Tracking
  • Powerful Scripting Engine with a library of scripts and custom scripting
  • Library of 100’s of 3rd Party Application patches available
  • Managed Antivirus - Protects against file-based, file-less script attack
  • Email Protection – Microsoft 365 and supporting systems
  • Quarterly Phishing test and ad hoc testing, failures provided additional training
  • Azure Active Directory and/or Active Directory monitoring
  • Microsoft 365 Tenant Management and Monitoring, solidify the security and related functionality.
  • Complementary Employee onboarding workflow design to your work environment.
  • Updated Reporting - Customizable to your needs in your own PowerBI Portal.
  • SOC 2 READY
  • As a baseline we provide HIPAA compliant technology. 
  • Automated Documentation, always up-to-date, discovery across your environment, historical audit timeline.