Services

At Digital Plains we strive to make your information technology ecosystem as close to a utility for your business as possible. Why settle for the way your system currently “works”? Have it configured and managed so that it works the way it is supposed to work.
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Our professional staff are dedicated to supporting your system as if it was their own. They take ownership of your technology challenges and until they are no longer an issue.

Help Desk Support.

Reduce Help Desk calls by up to 50%
  • Proactive 24/7/365 device monitoring - remotely monitor, diagnose, and resolve technical issues on all devices.
  • Knowledgeable expert and certified local techs who suggest improvements to help you grow.
  • A Cloud provider that’s wherever you are.
  • Clear upfront pricing and a single monthly charge.

Cloud First Approach.

The cloud has become the foundation that enables businesses to transform, differentiate and gain competitive advantage.
  • Office 365 Backup
  • Advanced Security
  • Collaboration Tools

Business Intelligence​.

Supports any operating environment from unstructured to mature Big Data, providing professionals in:
• Database/Data Warehousing
• Business Intelligence and Analytics
• Big Data Technologies
• Data Visualization
• ERP Systems Implementation and Support
• Healthcare Systems (EHR/EMR) Implementation and Support

IT Assessment.

We perform a thorough review of your environment, exploring your technology and related business processes to understand how you are currently using IT.  Once evaluated, we present you with all our findings.  We discuss the impact they have on your business and make recommendations that align with industry best practices.

CIO/CTO Advisor.

Have big projects that require major Information Technology decisions but you do not need a full time C-level employee? We can help on the CIO and CTO level. CIO duties typically include coming up with various strategies that will help increase the company's profit with out sacrificing quality or service. CTO duties role is to enhance the company's bottom line using technology to enhance the actual products, responsible for merging technology with production.

Security.

  • Our IT security services protects your assets and delivers peace of mind by:
  • Proactively monitoring, diagnosing, and resolving technical issues as they happen.
  • Properly configuring security software and settings, including business antivirus, anti-spyware, and firewall.
  • Diagnosing and removing any potential or existing viruses, spyware, and malware.
  • Taking the time to look at your service, ensuring that everything is running safely and smoothly.

Policy Advisor.

We know that at the heart of any effective cybersecurity posture lies well developed security policies and plans.  We will create an outline how a company protects itself and its information technology assets that you can implement in your environment.
Information Security Policy - defining the standards and processes your firm uses to secure your network and data.
​Technology Acceptable Use Agreement - articulate acceptable employee uses of your firm’s technology, in addition to the consequences of misuse.
Business Continuity Plan - Demonstrate to your clients, shareholders and partners that your business is prepared for the worst.

Support Maintenance for OEMs.

Meet your customer SLAs 
  • Field Engineers
  • Senior Field Engineers
Coverage and Response Times
  • 9x5xNBD Onsite
  • 24x7x4 hour Onsite
  • 9x5x4 hour Onsite
Benefits
  • Fixed cost management
  • Allows you to focus on other initiatives
  • Custom Agreements available (Pre-Paid - Monthly Fixed Rate)
  • Near site part storage that is licensed and bonded in a secure facility

Staff Augmentation/Outsourcing​.

Augmentation
When you need additional talent to leverage alongside your existing resources, we have you covered. Our Account Executives will help you evaluate your current staff and determine what additional skills are required. We understand the need for dependable contract employees. Let us find the right people for your next big project.
Outsourcing
We deliver customized recruiting solutions that deliver guaranteed bandwidth, delivering high-quality candidates without adding additional stress to your existing departments. We’re capable of fulfilling a variety of roles ranging from building a talent pool, to handling the interviewing and hiring process, or the entire lifecycle of recruitment.